Basic Definitions of Quality and Its Historical Developments
Quality is fitness for use/purpose” – Joseph M. Juran, Quality Guru
The course aims to define the concept of Quality and introduce the learners to its evolution, its historical developments, the movements that shaped the meaning of Quality, and the usage of the term in production processes such as Assurance, Control, and Management.
- MBAs / engineering graduates
- Diploma holders having experience in the manufacturing or service sector
- Shop floor workers of a manufacturing organization
- Industrial workers from a manufacturing organisation